
I bought the Mac version of this drive in the 500GB version 18 months ago for backing up my PowerBook G4. It was easy to install and functioned well for my purposes. I only use it about once-a-month for a manual backup of my personal computer. I consider this light usage and I turn drive off in between uses. The last time I tried to use it, the drive did not spin and only made a slight clicking sound. Now, this can happen to any product and I don't fault Lacie for it. My beef is with the ease or lack thereof in arranging for a warranty repair/replacement. Going to the Lacie website you must register for an account, fill out a questionnaire through support, never even finding the word Warranty Service anywhere. They offer a premium warranty for $50 or so, but the unit is advertised as having a 3 year warranty. In any event, there's a lot of obfuscation and rigamerole they put you through. Basically unnecessary steps. I eventually made the defect known through their support page and am currently waiting a response.
Just to satisfy my curiosity, I went to Western Digital's website to see how they would handle a similar problem and found that after just a couple of clicks one could print up a Return Authorization from home and that they would even send out a new drive before receiving the old. If you are considering a Lacie product, I urge you to try this for yourself. Bear in mind that Lacie does not even mention warranty replacement on their website (maybe if you drill down through several layers a detective may find something). I've decided to purchase a WD drive for my Mac, while I pursue a replacement of my Lacie product. This is just my opinion but if something does go wrong with a product, I want to buy from a company that makes returns as painless as possible - not one that sets up barriers.Get more detail about LaCie d2 Quadra Hard Disk 1 TB eSATA/FireWire 800/FireWire 400/USB 2.0 Desktop External Hard Drive 301442U (Aluminum).
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