I've had this NAS for less than 2 months. Acceptable response times unless >1 PC is accessing it. 2, maybe 3 simultaneous reads are ok but 2 or more and the device in unsuitable as a decent media server. It's barely acceptable as a file server. If timing is not an issue, this product is ok.
My biggest complaint is the warranty service. One of the drives failed. That in of itself is a problem since I've had this device for less than 2 months. I was unable to complete the online warranty service unless I wanted to RMA the entire ShareSpace. After speaking with their customer service, I may just return it. After removing the failed drive to use its serial number for the RMA, the customer service rep (who spoke broken English, although that's not why I was on the phone with him for over 40 minutes) informs me the warranty for the drive is "out of region". I could care less. I just expect them to fix it. The customer service rep informed me that I would have to remove all of the drives to obtain the serial number of those drives before he could complete the RMA. Ridiculous. I have no interest in tampering with good hardware for such an insane process. If the RAID were restored, fine. But without RAID that data is too important to risk for this nonsense. I expected I would be able to retrieve this information through the embedded web server, nope. The customer service rep had no idea if that was possible, and from what I can tell, it is not.
Bottom line, buyer beware.
Get more detail about Western Digital WDA4NC80000N ShareSpace 8 TB 4-bay Network Attached Storage Gigabit Ethernet (RAID 0/1/5).
No comments:
Post a Comment